3.Of course you can also phone or email your IntelliTrac representative. Please call (Within Australia) 1300 767 492 or From Overseas +61 3 9467 6188 Select Option 2. Alternatively you may Contact Support Online
Ensure that the vehicle has been used during the date range. For example:- If generating a report for yesterday, ensure that the last position displayed on the map is actually yesterday or today. This information is available by viewing the time and date of the last position sent displayed on the position grid table below the map, or by hovering the mouse over the vehicle icon on the map.
Generate a "Position Details Report" for the required date range and look for evidence of ignition on and ignition off.
Note:- If the Position details report shows signs of tampering or TOW (see Question1), all other reports may not generate correctly.
Generate a "Polling Report" and investigate GPS device activity such as Ignition on, ignition off, tracking, and data connectivity to the IntelliTrac server for the required date and time range.
Note:- If the "Polling Report" shows connections to the IntelliTrac server, but does not show any ignition on, ignition off or tracking, then either the vehicle was not used on the day or the tracking was disabled (privacy mode) on this GPS device..