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Your Contact Details |
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Email |
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Your
Sales Experience |
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| 1. You were offered information about the IntelliTrac products promptly and clearly. |
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| 2. Your questions were answered politely and the
information was precise and helpful. |
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| 3. A formal proposal was sent to you within a
suitable time frame. |
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| 4. The overall sales process was professional and
pleasant. |
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| 5. I found the online order form convenient and
easy to complete. |
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Your Service
Experience |
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| 1. You were promptly advised of expected delivery
times of the goods and services you purchased. |
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| 2. The installation or delivery of the products
you purchased were organised within a suitable time frame. |
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| 3. The office based service staff were
professional and polite to deal with. |
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| 4. The installation technician was well presented,
polite and professional. |
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| 5. It was easy to get in contact with a service
department representative. |
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| 6. I find the online service request forms
convenient and easy to complete. |
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Your Training
Experience/Web Training |
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| 1. The consultant was well prepared. |
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| 2. The delivery was clear and the consultant was
patient and articulate. |
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| 3. The consultant was helpful in meeting our
company needs. |
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| 4. You were confident that you would be able to
effectively use the IntelliTrac software application upon completion of the
training. |
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Your Support
Experience |
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| 1. When you have called, the IntelliTrac support
staff have been polite and friendly. |
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| 2. The support consultant was able to answer my questions. |
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| 3. If the support consultant was not able to
answer my question, they have gotten back to me in a reasonable time frame. |
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| 4. It was easy to get through to a service
consultant. |
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| 5. Overall, how would you rate your experience
with our support department |
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General-Rate Our
Products & Software |
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| 1. Do you believe that IntelliTrac meets your GPS
technology needs? |
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| 2. How would you rate the quality of the hardware
range of products you purchased? |
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| 3. How
would you rate the software application for live tracking of your vehicles? |
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| 4. How would you rate the software application for
replaying of the journeys travelled by your vehicles? |
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| 5. How would you rate the reporting modules? |
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| 6. Overall, how would you rate the total hardware
and software system that you purchased from IntelliTrac? |
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Other |
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| On a scale of 1(Very Likely) to 5(Highly Unlikely) How likely are you to recommend IntelliTrac to a friend or
colleague |
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| Would you like to be called upon to provide a
testimonial or reference site. |
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