Waste management,from bin lift to back office.

Waste Management

See completed work,missed servicesand follow-up.

Waste teams need clear proof of what was collected, what was missed and what needs action. The IntelliTrac platform connects vehicle activity, issue capture and reporting around the collection service.

Service visibility

Track collection progress, route coverage and service pressure while the day is still active.

Missed service handling

Capture missed bins, blocked access, contamination and other field issues with useful context.

Back-office response

Give customer service and supervisors the details they need to answer disputes and plan follow-up.

Proof of service

A missed bin is a phone call. A proven lift is a closed case. The IntelliTrac platform keeps completed collections and missed-service details beside the route, so questions get answered in seconds.

Collection History

Move from routeprogress to clearservice history.

The waste workflow focuses on collection proof and exception handling. It helps the team see where vehicles worked, why a service was missed and what response is needed next.

See collection progress while the route is moving.
Route, stop and service context in one view.

Supervisors can check route coverage and service status before a missed service becomes a customer complaint.

  • Review route progress against planned work
  • Use vehicle activity and location context for service questions
  • Keep service pressure visible across the day
Missed serviceMS-4471Route W-12 · Brunswick · 4 missed today · synced 2 min agoRecycling bin not collectedNeeds responseDKDan K.·Truck W-12·14 Marigold St, Brunswick·9:42 AMServiceRecycling · 240LStopStop 38Respond byReturn within 24hRoute toPhotos and detailsGPS9:42 AMDriver notePropertyReasonStatus3 Hope StContaminated10:31 AMNeeds response27 Albion StBin not out10:05 AMNeeds response14 Marigold StBlocked access9:42 AMNeeds response118 Sydney RdOverfilled8:55 AMFollow-up open3 need a response

Turn a missed service into a follow-up job.
Blocked access, contamination and collection issues.

Field teams need a simple way to log why a bin was not collected so supervisors can respond without chasing separate notes.

  • Log missed bins and access issues from the field
  • Attach time, location and service context
  • Move the issue toward customer response or rework

Close the loop with mobile updates.
Field updates stay attached to the service history.

Drivers and field staff can complete the next action while the job is still fresh, reducing manual handover at the end of the run.

  • Capture field notes before the route is forgotten
  • Keep photos, forms or issue details with the service
  • Give supervisors a clearer history for customer service
Runs on the IntelliTrac platform

Vehicle, driver, booking, job and cost information stays together on the IntelliTrac Platform.

Explore the platform
Service Controls

Support the checksbehind reliablecollection services.

Waste operations need proof, reporting and hardware options that match collection vehicles and customer response processes.

Vehicle telematics

Use installed hardware for reliable location, inputs and vehicle activity data.

Incident footage

Add camera options where service disputes, incidents or route questions need clearer context.

Geofenced service areas

Use service zones, depots and route areas to support completion reporting.

Issue categories

Log missed bins, contamination, blocked access, damage and other exceptions.

Service reports

Review completed work, missed services, route pressure and follow-up trends.

Council operations

Connect waste service proof to the broader council fleet and field service hub.

Contractor review

Use service history to support contractor discussions and performance checks.

Customer response

Give back-office teams enough detail to answer service questions faster.

All your operationaldata. As one.

Connect telematics, video safety, compliance,
shared fleet access, assets, and field workflows.

Book a DemoBook a DemoBook a DemoExplore SolutionsExplore SolutionsExplore Solutions

IntelliTrac provides fleet, telematics and field-operations software in Australia. Call 1300 767 492.