Match field jobs to suitable crews, review the route and follow progress through to completion. Keep the requirements, assignment and result together.
Book a demoBook a demoBook a demoExplore dispatch toolsA free slot is only part of the decision. Check whether the job is ready, who can take it and what the visit requires.
A missing part needs attention before the crew is sent.
See the required skills, visit window, dependencies and materials readiness. Spot a held job or missing part before committing the crew.
Explore job planningMechanical skill, availability and current workload are shown for review.
Inspect skills, availability and existing commitments, with recent location information where available. Review the reasons before choosing who takes the job.
See assignment reviewReview the job queue with status, assigned crew, priority and due time together. Narrow the view to the work that needs attention, then inspect its assignment and field updates.
Dispatch consoleDispatch console11 jobsJobStatusCrewChecksWO-4815 · Coolant leakTriton LMN-330 · Bay 1 · 22 min overRunning lateTBTom B.2/6High9:00WO-4827 · Exhaust rattleHilux GHK-44 · Bay 1 · 8 min overRunning lateSWSam W.0/3Medium9:15JOB-2207 · Airport transferRanger QRX-118 · en routeOn the roadAMAva M.2High9:45JOB-2216 · Site visitCremorne · en routeOn the roadPKPriya K.4/4Medium10:00JOB-2212 · Depot runRanger DKP-55 · en routeOn the roadSWSam W.1Medium10:15JOB-2210 · Site deliveryCollingwood depot · pickupNeeds crewUnassigned—Medium10:30WO-4821 · Brake pads & rotorsHilux PLT-204 · Bay 3In bayMTMarco T.3/5High11:00JOB-2214 · Rego inspectionTriton PLT-991 · pickupNeeds crewUnassigned—Medium11:00WO-4830 · Tyre rotationHilux ABC-12 · Bay 2In bayNRNadia R.5/5Low12:00WO-4824 · Oil & filterRanger DKP-55 · Bay 4In bayLPLeo P.1/4Low12:30WO-4833 · Brake linesTriton ABC-12 · Bay 2In bayTBTom B.2/4High13:00Bring the visit windows, crew requirements and vehicle details into the planning decision. Inspect the proposed run before it becomes the crew’s day.
Route planning Inner-west service runDraft planDynon Rd yardPlanning scopeBring the job, proposed crew and vehicle together before committing the assignment. Review the suggestion and route diagnostics, then publish the plan the crew will follow.
Follow the visit into the fieldFollow the visit into the fieldFollow the visit into the fieldField jobSuggested crewProposed vehicleDispatcher reviewThe job details travel with the assignment. The visit’s updates come back to the same place, ready for the next person who needs them.
Field jobJ-1048 · Macaulay Rd depotAssignedBefore the visitCheck the gate mechanism and confirm the repair from the last visit.
08:20–08:50Ava M.Open the last visit’s note before starting.
A closure can affect more than the next turn. Recheck the remaining route and make the unresolved stops visible to the dispatcher.
Remaining route revised around the closure under the configured recovery policy.
With supported live road data, a recent vehicle position and configured recovery rules, replan affected routes around the closure. Preserve completed visits and the visit already in progress. Keep unassigned stops visible when no feasible alternative is found.
Read about route recoveryGive crews their assigned jobs and a place to send visit updates. Open the affected job in dispatch when an arrival, delay or completion needs closer attention.
Explore in-cab terminalsInspect the vehicle profile beside the map, stop sequence and visit windows. Compare route diagnostics and restriction flags before sending the reviewed plan to the driver.
Vehicle route12Macaulay Rd depot · 8:20–8:50343.9 m low bridge · avoidedB-double · XQ-4471General freight · 4 stopsRestriction avoidedHeight4.3 mLength25.0 mMass62.5 tAxles9Distance13 kmDrive29 minArrive10:40 AMRe-route around restrictionsLow bridge 3.9 m · Kensington#StopWindowStatusVehicle routing profileUse Operations and scheduling for availability, rosters and publication checks. Bring that planning into the day’s job allocation and route decisions.
Explore operations and schedulingIt connects field jobs, technicians and vehicles in a route plan, then brings arrival, progress and completion updates back to the dispatch console. Teams can review job readiness, inspect proposed routes and follow the visit through to its result.
Suggestions show required skills, availability and current commitments, with recent location information where available. The dispatcher can inspect the reasons behind a suggestion and why another person is unavailable. Suggestions are advisory; assigning or planning still runs the relevant checks.
Yes. Choose the time window and technicians to include, or re-plan a selected technician’s route. The console shows the number of candidate jobs for that scope before the planning run starts.
Planning uses the vehicle’s routing profile alongside job requirements and the selected team. Review route diagnostics, restrictions and any unassigned jobs before publication. The plan supports the routing decision; it is not a guarantee that every road or access requirement has been satisfied.
With supported live road data, a recent vehicle position and configured recovery rules, affected routes can be replanned around a closure. Completed visits and the visit in progress are preserved. An unreachable stop may be reassigned to a feasible alternative; if none exists it remains unassigned for follow-up. A materially better alternative for a severely delayed stop is proposed for dispatcher review.
An assigned job linked to an asset can include recent completed work orders, outstanding tasks and the last visit’s completion note. That gives the technician the available history before starting.
Crews can send arrival and progress updates, notes, photos and checklist results. Completion brings the available details together with the technician and completion time. Customer signatures are included where collected.
The completion summary is available from the job and its linked work order visit. Dispatchers can inspect the submitted notes, checks and attachments. This keeps the field result connected to the original job.
Operations prepares rosters and brings daily activity and exceptions into view. Dispatch focuses on field-job allocation, route plans and visit execution. Use the two together when you need both crew coverage and a detailed plan for the stops ahead.
Bring a typical run, visit windows, crew skills and vehicle details. We can walk through the planning, review and field-update steps relevant to your team, including the data and policies needed for route recovery.
Show us the visit windows, crew requirements and vehicle mix you plan around. See how IntelliTrac connects the route to the result.
Book a demoBook a demoBook a demoExplore the platformExplore the platformExplore the platformIntelliTrac provides fleet, telematics and field-operations software in Australia. Call 1300 767 492.