Telematics Update October 2020
2020 has been a year with many hoops, hurdles and obstacles thrown our way.
Combatting this in the telematics industry has required an audacious operation to work around restrictions COVID has brung upon.
In a recent questionnaire, the Australian fleet Managers Association surveyed organisations seeking detail into how they dealt with the pandemic, telematics, the future of fleet & automotive and some recommendations for those working without telematics.
Here is what we at IntelliTrac had to say.
How has COVID-19 affected your business and how have you adjusted?
Having managed international offices from Australia since 2004, we had all the systems in place to work from home.
Many of our staff in Australia had been working from home for many years. To ensure staff safety, we quickly implemented online staff Wellbeing and WHS checks within our telematics platforms. Our existing systems allowed us to easily work remotely. With fewer interruptions and distractions, we found that staff productivity increased substantially.
Our warehousing and fulfilment teams continued to work from the office as A and B teams, as business continuity into essential and emergency services was foremost in keeping our clients operational. Covid-Safe practices including work and temperature logs were implemented using online forms built within the telematics platform.
Field service and installation technicians continued to work in the field, managed by our IntelliTrac Telematics and Bizzow Field Service Management Systems. These were configured to additionally monitor and enforce Covid-Safe work practices.
Newly accepted technologies such as Zoom and Teams have lowered the expectations of face to face client meetings and provided more opportunities, more sales and more clients. We have never done more presentations and never had as many staff and internal category matter experts attend client pitches. We have never been busier. Our order books are full.
How are telematics being used to make fleets safer from both a COVID-19 perspective and in a general sense?
At IntelliTrac we use our GPS Telematics and Electronic Work Order Systems within our business. We practice what we preach, and this reflects in the message we send out to our clients.
IntelliTrac GPS Telematics and Work Order Systems improve fleet safety by:
The IntelliTrac solution is also used as a single source of truth for all fleet-related activity.
The solution maintains all vehicle data including service records, safety check, insurance and registration reminders. It also retains driver log data that includes licence details, demerit points as well as an incident and infringement register.
Safety is our number one priority at IntelliTrac. It is a top-down cultural approach which propagates throughout the business and onto our clients.
What cost savings have you noticed from customers that have utilised your telematics?
What are some of the ongoing challenges that you think will affect the automotive industry moving forward?
What would you say to businesses that aren’t currently utilising telematics?
Is there a specific telematics product or feature that you have developed that you think makes a fleet managers life easier?
We provide a complete solution which becomes a single source of truth by combining vehicle acquisition and disposal processes, fleet management, driver behaviour, work order scheduling, electronic forms, fuel and service management and expense monitoring. The vast data collected can be easily displayed in our i-cubed dashboard (IntelliTrac Image Intuition) allowing fleet managers to make intuitive decisions about their vehicles’ cost of ownership.